Refund policy

Return & Refund Policy

Due to the perishable and personalised nature of our products, all sales are final. We do not accept returns on custom food boxes once an order has been placed and confirmed.

However, we're happy to assist in the following cases:

• Damaged or incorrect items: If your order arrives damaged or contains incorrect items, please contact us within 24 hours of delivery at hello@thegiftedit.co.za with a photo of the issue. We will arrange a replacement or issue a store credit.
• Cancellations: Orders may be cancelled within 2 hours of purchase, provided they have not yet been prepared. Please email us immediately at hello@thegiftedit.co.za to request a cancellation.
• Quality issues: If you are unsatisfied with the quality of your box, reach out within 24 hours and we'll do our best to make it right.

We do not offer refunds for change of mind or incorrect details provided at checkout (e.g. wrong delivery address or dietary preferences).

For any queries, contact us at hello@thegiftedit.co.za.

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